Warranty, Calmo Care+ & Oops! Protection

Last updated: October 2026

Every Calmo Daily display comes with a free 12-month warranty and free Oops! Protection. You can also add Calmo Care+ when you buy, which extends your warranty to 2 years. This page sets out how each one works.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of our warranty, Calmo Care+ and Oops! Protection are in addition to other rights and remedies you have under the law in relation to the goods. Nothing on this page limits those rights. If you're in New Zealand, your rights under the Consumer Guarantees Act apply in the same way.

Who gives this warranty

Calmo Daily (ABN 75 864 247 482)
31/9 Ellen St, Carina QLD 4152, Australia
Phone: 0490 132 503
Email: hello@calmodaily.com

1. Our free 12-month warranty

If your Calmo Daily display develops a defect in materials or workmanship within 12 months of delivery, under normal household use, we will replace it (or, if a replacement isn't available, refund it).

2. Calmo Care+ (optional, paid)

Calmo Care+ costs $29 with the 10.1″ display or $39 with the 15.6″ display (incl. GST), added at the time you buy your display.

  • Longer cover: extends the warranty above to 2 years from delivery.
  • Express replacement: once your claim is approved, we ship your replacement display by express post.
  • No send-back: you don't need to return the faulty display. A short video showing the fault is all we need.

Calmo Care+ covers the display it was bought with. If that display is replaced, cover continues on the replacement for the rest of the 2 years.

Cancelling Calmo Care+: if you return your display under our 60-night guarantee, we refund Calmo Care+ in full. You can also cancel Calmo Care+ on its own for a full refund within 60 nights of delivery, as long as no claim has been made. After that, you can still cancel and we'll refund the unused portion pro rata, less the value of any claim already made.

What the warranty and Calmo Care+ don't cover

  • Accidental damage, such as drops, cracked screens or liquid spills. See Oops! Protection below.
  • Damage caused by misuse, or by using a power adapter other than the one supplied.
  • Unauthorised repairs or modifications, or installing unsupported software.
  • Normal cosmetic wear, such as light scratches.
  • Problems caused by third-party services, such as your Wi-Fi network or a calendar provider's service.

These exclusions apply only to our warranty and Calmo Care+. They don't limit your rights under the Australian Consumer Law.

3. Oops! Protection (free with every display)

Accidents happen. If your display is accidentally damaged within 12 months of delivery, for example if it's dropped, knocked off the bench, or has a drink spilled on it, we'll sell you a brand-new replacement at a reduced price:

  • 10.1″ display: $169 (incl. GST), shipped free
  • 15.6″ display: $229 (incl. GST), shipped free

Oops! Protection is a free discounted-replacement offer included with every display. It is not insurance, and you don't need to buy anything to get it. One Oops! replacement is available per display purchased. The replacement is the same model, or the closest equivalent if that model is no longer available.

How to make a claim

  1. Email hello@calmodaily.com (or call us on 0490 132 503) with your order number.
  2. For a fault, include a short video showing the problem. For Oops! Protection, include a photo of the damage.
  3. We'll reply within 1–2 business days. We'll usually try a quick fix with you first, since many issues (such as Wi-Fi or calendar sync) can be solved in a few minutes.
  4. If your claim is approved, we'll arrange your replacement. For Oops! Protection, we'll send you a secure payment link first.

Claims can be posted to Calmo Daily, 31/9 Ellen St, Carina QLD 4152, but email is fastest. Please don't send anything back unless we ask you to.

Costs of making a claim

For warranty and Calmo Care+ claims, we cover all costs, including shipping the replacement to you and any return postage if we ask for an item back. If you've had to pay a reasonable cost to make a claim, email us your receipt and we'll reimburse you to your original payment method.