Refund policy

Calmo Daily | Last updated: August 2026

We want your home to feel a little calmer. If your Calmo Daily isn't right for your family, we'll make it easy to sort out.

This policy sits alongside — and never replaces — your rights under the Australian Consumer Law (ACL). Nothing here limits those rights.

OUR 30-NIGHT GUARANTEE (CHANGE OF MIND)

You have 30 nights from the day your order is delivered to decide whether Calmo Daily is right for you. If it isn't, contact us within that window and we'll arrange a full refund of the purchase price.

Yes — you can open it and use it. We expect you to plug it in, connect it, and live with it for a few weeks. That's the entire point of a 30-night trial. Signs of normal use will not disqualify your return.

To be eligible, please:

• Contact us at hello@calmodaily.com within 30 nights of delivery to start your return (items sent back without contacting us first can't be processed)
• Return the display with its power adapter, stand, and any included accessories
• Use the original packaging where possible, or pack it securely enough to survive transit
• Have your order number or proof of purchase handy

Return postage is at your cost for change-of-mind returns. Please use a tracked service — until the parcel reaches us, it remains your responsibility, and we can't refund an item that goes missing in transit.

Once your return arrives and we've checked it over, we'll refund the full purchase price to your original payment method. Original delivery costs are not refunded for change-of-mind returns (shipping is free on most of our orders, so in most cases there's nothing to deduct).

FAULTY, DAMAGED OR NOT AS DESCRIBED

This is separate from the 30-night guarantee, and your rights here are broader and have no 30-day cut-off.

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. Your Calmo Daily must be of acceptable quality, fit for its purpose, and match how we've described it.

If there is a major problem — for example, the display doesn't work, it's significantly different from what was advertised, or it's unsafe — you may choose a refund or a replacement, and you may also claim compensation for any other reasonably foreseeable loss.

If there is a minor problem, we may choose to repair the item, replace it, or refund it, within a reasonable time.

In either case:

• We cover all return shipping costs — we'll provide a prepaid label or reimburse your postage
• We do not charge restocking or handling fees
• Your original delivery cost is refunded where a refund is provided
• There is no 30-day time limit. These rights last for a reasonable period given the price and nature of the product, and they apply after our 30-night guarantee has expired

To make a claim, email hello@calmodaily.com with your order number, a description of the issue, and photos or a short video where possible. This helps us resolve it quickly, and often we can fix it without you needing to send anything back.

Damaged in transit

Please check your order when it arrives. If it's damaged on arrival, contact us within a few days of delivery with photos of the item and the packaging, and we'll replace it or refund it at no cost to you.

THIRD-PARTY APP AND CALENDAR SERVICES

Your Calmo Daily uses the free FotoCube app to sync calendars and share photos. This app is developed by the device manufacturer, not by Calmo Daily, and third-party calendar providers (Google, Apple iCloud, Outlook, Yahoo) may change their services from time to time.

If you're having trouble connecting a calendar or getting set up, please reach out before returning — most sync issues are resolved in a few minutes with our help. If a core advertised feature genuinely doesn't work, that falls under the faulty-goods section above.

HOW TO START A RETURN

1. Email hello@calmodaily.com with your order number and the reason for return
2. We'll reply within 1–2 business days with confirmation and instructions
3. Pack the item securely with all accessories
4. Send it, using a tracked service, to the address below
5. Send us the tracking number so we can watch for it

Calmo Daily
31/9 Ellen St
Carina QLD 4152
Australia

Please don't send anything back before contacting us — unrequested returns can't be accepted.

REFUND TIMING

Once your return arrives, we'll inspect it and let you know the outcome, usually within 2 business days. Approved refunds are processed to your original payment method within 5 business days.

Your bank or card provider may take a further few business days to post the funds. If more than 15 business days have passed since we confirmed your refund and you still haven't received it, please contact us and we'll chase it up.

EXCHANGES

The quickest way to change size or colour is to contact us before your order ships — we can often update it directly. If it's already on its way, return the original under this policy and place a new order.

EUROPEAN UNION — 14-DAY COOLING-OFF PERIOD

If we ship an order to an address within the European Union, you have the right to cancel or return that order within 14 days of receiving it, for any reason and without giving a justification. Our 30-night guarantee is more generous than this and applies to you as well.

NEW ZEALAND CUSTOMERS

If you're in New Zealand, the New Zealand Consumer Guarantees Act gives you rights broadly similar to those described above for faulty or misdescribed goods. Our 30-night guarantee applies to you as well; return postage to Australia is at your cost for change-of-mind returns, and at our cost for faulty items.

QUESTIONS

We're a small Australian business and a real person reads every email.

hello@calmodaily.com
Calmo Daily | ABN 75 864 247 482